Dominion Energy Virginia customers should receive refunds soon, no thanks to the monopoly
By Diana Williams | February 25, 2022

A freshman lawmaker took on Dominion, demanding customer refunds and scoring a win for Virginians

Virginia’s largest electric utility, Dominion Energy, is required to refund over $300 million to its Virginia customers and cut future rates by $50 million thanks to Del. Suhas Subramanyam’s 2020 consumer protection law (HB 528) and a 2021 settlement between the State Corporation Commission (SCC), the Office of the Attorney General, and the utility monopoly. 

The result of Dominion’s triennial review of rates, also known as a rate case, represents a victory for consumers, with costs of living steadily rising and every dollar needing to count. It’s also clear evidence that more utility regulatory reform is urgently needed. Dominion is getting away with only refunding a fraction of the $1.1 billion it overcharged customers. The settlement further proves that rates could already be lower – the adjustment to future rates is less than a quarter of the $212 million SCC staff recommended. 

Here’s what you need to know about the refunds:

Why are Dominion Energy customers receiving a refund?
House Bill 528 restored the SCC’s authority to establish recovery of costs associated with early retirements of coal plants in a manner that best serves customers. Before this bill, Dominion could unilaterally decide how to recover these large costs. Absent this legislation Dominion would have recovered over $900 million from customers all at once in an attempt to deprive customers of refunds and a rate cut. 

I’m a Dominion Energy customer in Virginia. When will I receive my refund?
Beginning January 29, 2022 and throughout the 2022-2023 period, many Dominion residential customers should receive approximately $67 refunded back to customer accounts in the form of a check or bill credit. The total amount refunded will be based on a residential customer using 1,000 kWh per month from 2017 to 2020. No one will call you to discuss or issue your refund.

Dominion has overcharged customers by $1.1 billion dollars. Why are customers not getting bigger refunds?
Dominion-backed laws have largely handcuffed the SCC in recent years and prevented the agency from taking the appropriate accounting and rate-making measures to protect consumers. For example, Dominion drafted and lobbied extensively to pass the 2018 Grid Modernization Act, which capped rate reductions for customers at only $50 million. 

What happens if Dominion overcharges Virginians again?
Not if, when. Based on current laws, Dominion is overcharging Virginians right now and will continue to do so until the SCC has all the tools it needs to hold utilities accountable and keep prices low for all Virginia families and businesses. Legislators should continue the bipartisan progress to fix the loopholes that generate unearned excess profits and customer overcharges, including restoring the SCC’s authority to properly regulate Dominion.

About The Author

Photo of Dominion Energy Virginia customers should receive refunds soon, no thanks to the monopoly
Diana Williams (she/her)

Diana loves telling stories about the human experience. She’s the founder of Williams Multimedia, a production company specializing in audio storytelling. Her reporting has focused on histories of people of color, LGBTQ+ people and the intersections where those two communities meet. Diana holds an MA in journalism and public affairs from American University. Diana and her husband Clarence have lived with their two sons in the Shenandoah Valley since 1997. She is on the Board of Directors for the Community Foundation of the Central Blue Ridge and the Virginia School Boards Association. She is also Vice Chair of the Waynesboro School Board.

Lawmakers ask SCC to analyze Dominion rates with an eye on refunds for customers
August 4, 2021

Eighteen Virginia legislators are asking state regulators to analyze what refunds Dominion Energy customers might receive and what electric rates would be if regulators weren’t bound by provisions in state law that are favorable to the large electric utility’s bottom line. 

“This is Dominion’s first rate case since 2015 and the first since the passage of the VCEA,” the lawmakers wrote in a July 21 letter,  referring to the 2020 Virginia Clean Economy Act that set Virginia on a course to make its electric grid carbon-free by 2050. “The utility is retiring nearly a billion dollars in fossil-fuel-fired power plants and embarking on a new era in energy investments. The massive scale and time horizon for these investments warrants a full analysis that ensures reliable service at a fair price for Virginia ratepayers.” 

The letter asks the State Corporation Commission to conduct a “prospective analysis” as part of its ongoing review of Dominion’s earnings and rates, the first since 2015. 

Specifically, it asks the SCC to assess two questions. First, what refunds might customers be entitled to if regulators didn’t have to accept Dominion’s accounting for certain costs, approve reinvestments of certain over-earnings or allow the utility to keep 30 percent of any over-earnings? And second, what rates would the SCC set if it didn’t have to align its rate of return with returns set for peer utilities and if it could “ensure that rates were just and reasonable while allowing the utility the opportunity to recover its costs plus an authorized rate of return”? 

Broadly, the request is “for a straight comparison of rates both (1) under the SCC’s current legislative shackles, and (2) under traditional ratemaking,” wrote Del. Lee Ware of Powhatan, the letter’s sole Republican signatory, in an email. 

Del. Sally Hudson, D-Charlottesville, who spearheaded the letter, said the legislators’ ask is intended to show regulators there is a “sincere appetite” to understand how current laws are affecting electric utility rates and earnings. 

“Now is a very convenient time to produce these estimates,” she said. “The letter is mostly a way to make sure that the information that might be needed … can be surfaced and addressed.” 

Dominion spokesperson Rayhan Daudani said that “if the legislators want the SCC to do the analysis, then it’s up to the SCC.” 

In a statement, he noted that “Virginia is on the path to a clean energy future due to the regulatory utility framework and supporting legislation in the commonwealth.”

Resolving ‘uncertainty’

Virginia has a notoriously complex approach to regulating its electric utilities, one that Dominion consultant John Reed called “unusually specific” in testimony filed with the State Corporation Commission this March as part of Dominion’s rate review. 

The “Virginia regulatory framework has many features which significantly distinguish it from the structures of other states. First, the Virginia framework reflects a far greater degree of specificity than in most other states,” he wrote. However, that framework “still provides the commission with the latitude to adapt to changing circumstances and relies on the expertise of the commission and its staff to apply their judgment to the facts before it,” he said. 

A coalition largely made up of progressive Democrats and a handful of Republicans in the House of Delegates disagrees. For the past two years these legislators have been pushing for regulatory reforms that they say would give the State Corporation Commission broader discretion in its decision-making, returning power it traditionally held after years of legislative intervention. 

“Dating back to 2007 and every two or three years since then, the legislature has passed legislation taking commission discretion away, which has almost uniformly harmed ratepayers,” said Will Cleveland, an attorney with the Southern Environmental Law Center and an outspoken advocate of regulatory reform. 

The letter “says to me the General Assembly wants to create utility policy based on the commission’s expertise rather than on the utility’s lobbyists,” he said. 

The legislature remains divided, however. Despite strong bipartisan support in the House, every regulatory reform effort proposed during the 2021 General Assembly session was struck down by the Democrat-led Senate Commerce and Labor Committee, a panel stacked with senators who are major recipients of utility campaign contributions.

Among the committee’s stated concerns was uncertainty over how the changes to state law would affect Dominion’s 2021 rate review, a worry the 18 lawmakers’ letter to the SCC said a prospective analysis would address. 

“We are writing to you now in hopes that you can help resolve the General Assembly’s uncertainty and inform future legislation,” they wrote. 

“If the commission does conclude that future rates should be lower than the commission currently has authority to implement, the General Assembly could authorize the commission to set those proper rates in 2022,” the letter continued. “We are asking the commission to undertake this analysis now … so that all parties have a fair opportunity to present their best case for what future rates would be under the traditional cost-of-service model used for every other utility in Virginia.” 

Ware cited 2020 legislation committing Virginia to phase out fossil fuels in favor of renewables as another pressing reason to compare the outcomes of different forms of ratemaking. 

“This clarity for ratepayers is more important than ever with the dramatic costs coming with both retiring fossil fuel plants and the costly investments required by the (VCEA),” he said. 

During the 2021 regular session, Senate Commerce and Labor also agreed to ask the dormant Commission on Electric Utility Regulation, a group of six delegates and four senators that has not met since 2017, to discuss several of the reform proposals outside of the confines of a legislative session. 

Despite that agreement, the body has not announced any plans to reconvene since the legislature last adjourned on March 1.

Virginia Mercury is part of States Newsroom, a network of news bureaus supported by grants and a coalition of donors as a 501c(3) public charity. Virginia Mercury maintains editorial independence. Contact Editor Robert Zullo for questions: [email protected] Follow Virginia Mercury on Facebook and Twitter.

As Dominion’s rate review gears up, a broader fight about regulatory balance resurges
April 9, 2021

As regulators prepare for the first review of Dominion Energy’s earnings in six years, the state’s largest electric utility is pushing back against the idea that Virginia’s regulatory framework is tilted in favor of the utility to the detriment of captive ratepayers.

“I have never seen such a robust level of consumer protection in a multi-year rate plan,” wrote John Reed, a consultant with Concentric Energy Advisors and former chief economist for Southern California Gas, in testimony for the utility.

A regulatory system, he contended elsewhere, “must be implemented in a way that is not, in appearance or reality, skewed toward the perceived interests of either customers or the utility and its shareholders. The Virginia construct has, intrinsically and by design, robust customer protections, more so than in traditional cost of service regulation jurisdictions, and even more so than in many more progressive jurisdictions.” 

Consumer advocates, though, say years of legislative interference with regulatory oversight have produced big windfalls for utilities and their shareholders and stacked the deck against the company’s 2.5 million Virginia customers.

“We believe current law governing the rates and earnings of both Dominion and APCo are tilted unfairly in favor of the utility companies at the expense of consumers,” said Charlotte Gomer, a spokesperson for Attorney General Mark Herring’s office. “We anticipate this will be illustrated over the course of Dominion’s triennial review proceedings.”

Will Reisinger, an energy attorney who has argued numerous cases involving Dominion before the Virginia State Corporation Commission, said “there’s no question that the playing field is slanted in favor of the energy monopolies.”

“This regulatory structure has allowed them to overearn by hundreds of millions of dollars year after year, and during that time regulators have not had the power to reduce those excessive rates,” he said. “So in my opinion that’s certainly not a robust level of consumer protection.”

The rate case comes amid an increasingly contentious climate for Virginia’s two major electric utilities, Dominion and Appalachian Power Company. While Dominion has emphasized its low rates — which it says are more than 8 percent below the national average according to the U.S. Energy Information Administration data — opponents have pointed instead to Virginians’ actual electric bills, which EIA also says are the sixth-highest in the nation. 

As regulators weight rate hike for Appalachian Power, years of legislative intervention have complicated the task

Since Democrats took control of both chambers of the legislature in 2020, criticism of the state’s relationship with its monopoly electric utilities, which are regulated differently in Virginia than other utilities, has heightened. 

Catalyzed by the emergence of Clean Virginia, an advocacy group and PAC created by Charlottesville millionaire Michael Bills explicitly to counter Dominion’s influence in the Capitol, an emerging progressive faction of Democrats in the House of Delegates has taken aim at the utility’s traditionally cozy relationship with lawmakers. In both the 2020 and 2021 sessions the group pushed for reforms largely centered on transferring more regulatory authority over Dominion and Appalachian to the State Corporation Commission but efforts foundered in the Senate.

These forces are set to collide this year in Dominion’s first triennial review, an extensive audit of the utility’s earnings, profits and rates between 2017 and 2020 that will be litigated before the SCC. 

Six years in the making

While the electric utilities once underwent such reviews every two years, Dominion hasn’t come under the microscope since 2015, thanks to a base rate freeze passed by the General Assembly that year. The utility-backed freeze, which was later upheld by the Supreme Court of Virginia, was justified as a necessary way to promote stability in the face of the uncertainties then-President Barack Obama’s Clean Power Plan was expected to produce. 

The Clean Power Plan was never implemented, but the freeze remained in place until 2018, when the General Assembly restored reviews — now slated to occur every three years instead of two — under the Grid Transformation and Security Act. To cover the “lost years” of 2015 and 2016, Dominion agreed to refund $200 million to customers. 

While allowing reviews to resume, the same legislation also put limits on Dominion’s first triennial review. Base rates are prohibited from being increased, and customer refunds cannot exceed $50 million. 

Annual reports by the State Corporation Commission in the intervening time have tracked a growing pot of excess earnings by the utility. The most recent August 2020 report calculated more than $502 million in overearnings between 2017 and 2019 alone. In a January 2020 letter to legislators, SCC Director of Utility Accounting and Finance Kimberly Pate estimated that since 1994 the utility had overearned by roughly $3.4 billion, of which only $1.3 billion had been returned to customers as refunds or credits. 

Big costs, big revenues

Dominion, however, has consistently disputed those figures and this year is attaching a dramatically lower number to its excess profits: $37 million, of which customers would be entitled to be compensated for approximately $26 million. 

Much of that final calculation is due to the subtraction from revenues of costs associated with the early retirement of fossil fuel plants that had become uneconomic in what Dominion Energy Virginia President Edward Baine described as “an emerging carbon-reduced world.” 

At $688 million, the early retirement costs for the 15 fossil fuel units are the largest chunk of expenses Dominion is seeking to recover during the triennial period. Other costs it wants to count against the period’s revenues are $100 million associated with the phaseout of automated meters, which the company is replacing with “smart” meters, $8 million related to coal ash cleanup, $47 million related to severe weather and $206 million in bill forgiveness for customers due to the COVID-19 pandemic. 

Together, the costs reduce the utility’s earnings pool by more than $1 billion. 

Many are likely to be hotly contested during review proceedings. Dominion has argued that it is “in the best interests of customers” to expense all of the costs during the triennial period. 

“The alternative of spreading the costs out into the future requires the customers to bear the expense of recovering those costs, along with any associated prudently incurred financing costs, in those future periods, even though there were prior revenues provided by them sufficient to recover the costs,” wrote Dominion Director of Regulatory Accounting John Ingram in testimony. 

One reform measure that squeaked through the General Assembly in 2020, however, may play a large role in that debate. House Bill 528 restored the SCC’s authority to determine the period of time over which early retirement costs should be recovered instead of leaving the decision solely in the utility’s hands. The legislation, which sparked disagreement during Appalachian Power’s triennial review, opens the door for debate over whether those costs are best recovered during the current period or spread out over a longer one. 

Refunds and reinvestments

Whatever the SCC determines the utility’s excess earnings to have been, they are unlikely to be returned to customers as refunds. 

In its triennial review application, Dominion has said that in lieu of refunds, it intends to reinvest the overearnings under a provision of the 2018 Grid Transformation and Security Act. 

That law established a mechanism called the customer credit reinvestment offset, or CCRO, which allows the utility to use such earnings to offset future costs for new wind and solar generation or distribution grid transformation projects. 

The CCRO approach is “an even more favorable alternative (to refunds) over the long term to the extent it avoids future financing costs for qualifying investments, which otherwise could extend out for several decades,” wrote Baine in testimony. 

Dominion is asking to put the $26 million it would otherwise return to customers toward the costs of the Coastal Virginia Offshore Wind pilot, a two-turbine experimental wind installation 27 miles off the coast of Virginia Beach. But should regulators determine its excess earnings are greater, the utility has announced it has identified $309 million in investments as eligible to be designated as CCROs. 

Will Cleveland, an attorney with the Southern Environmental Law Center who has advocated for regulatory reform and participated in numerous cases involving Dominion before the SCC, called the banked offsets “a $309 million insurance policy against a rate cut.” 

What Wall Street wants

In its final major ask, Dominion is requesting that the SCC approve a major bump in its return on equity for investors, from its current rate of 9.2 percent to 10.8 percent. 

Dominion says the increase is necessary due to not only increased market volatility related to the COVID-19 pandemic but also the sweeping investments the utility expects to make to transition from a fossil fuel-fired grid to one reliant on renewables, in line with the 2020 Virginia Clean Economy Act. That legislation requires Dominion to become 100 percent carbon free by 2045, and the company says to meet its mandates it will need to make more than $28 billion in capital investments over the next five years. 

Virginia’s Clean Energy Transition: A special series by the Virginia Mercury

“This is not a ‘typical’ rate proceeding,” argued James Coyne, another consultant with Concentric Energy Advisors, in testimony supporting the increase. “Given the magnitude of the required investments and the important public policy goals at hand, the stakes are higher for the company, customers and the commission.” 

Among the evidence the company has marshaled are a downgrade in investors’ perception of regulatory support for Dominion in the wake of the SCC setting the return on equity at 9.2 percent and a March 2021 report by investment service Moody’s warning that the “emergence of political or regulatory contentiousness in Virginia” could lead to a future decline in Dominion’s credit rating. 

Cleveland characterized the requested 10.8 percent return as unnecessary and burdensome for customers.

“I have seen nothing to suggest that a vertically integrated regulated monopoly utility needs a 10.8 percent rate of return to attract capital and conduct its operations effectively,” he said. And, he added, “the higher the rate of return, the more customers have to pay.” 

Further raising the stakes of the return on equity decision is the fact that whatever rate the SCC grants Dominion in the current triennial review will also apply to the company’s riders going forward. In a February earnings call, former executive chairman Tom Farrell, who died last week, said the company intends to recover the costs of much of its renewables buildout through riders. 

“We expect highly disproportionate rider investment spending across our segment,” he said. 

Reisinger pointed to riders in particular as an attraction for investors. 

“Wall Street analysts are certainly aware of the monopoly-friendly regulatory environment we have in Virginia,” he said.

Virginia Mercury is part of States Newsroom, a network of news bureaus supported by grants and a coalition of donors as a 501c(3) public charity. Virginia Mercury maintains editorial independence. Contact Editor Robert Zullo for questions: [email protected] Follow Virginia Mercury on Facebook and Twitter.