Utility Disconnection Resources

Below is a list of steps we recommend you take if your electricity has been disconnected, you have received notice of disconnection, or you need to share resources with friends, family, or neighbors. 

  1. For a complete list of resources available to you, please call 211 and press 9 to speak with a community resource specialist. More information about Virginia’s 211 service found here: 211virginia.org
  2. You may qualify for help through the Virginia COVID-19 Energy Assistance program through Virginia’s Department of Social Services. Applications are currently being accepted through November 20, 2020 or until funds are exhausted and could provide eligible households a one-time payment of $300 to assist with payment of a heating or cooling expense.
  3. Contact your energy provider and let them know your situation. The General Assembly passed a budget in November, which, once signed by Governor Northam, will prohibit most utilities from disconnecting customers for nonpayment so long as a State of Emergency remains in effect due to COVID-19.
  4. Notify your House Delegate and State Senator ASAP regarding your electricity disconnection. Click here to send them a message. 
  5. You may also wish to alert the State Corporation Commission (SCC) to your situation using their online complaint form. The SCC is a state agency with regulatory authority over public utilities.