Utility Disconnection Resources
Below is a list of steps we recommend you take if your electricity has been disconnected, you have received notice of disconnection, or you need to share resources with friends, family, or neighbors.
- For a complete list of resources available to you, please call 211 and press 9 to speak with a community resource specialist. More information about Virginia’s 211 service found here: 211virginia.org
- You may qualify for help through the Virginia COVID-19 Energy Assistance program through Virginia’s Department of Social Services. Applications are currently being accepted through November 20, 2020 or until funds are exhausted and could provide eligible households a one-time payment of $300 to assist with payment of a heating or cooling expense.
- Contact your energy provider and let them know your situation. The General Assembly passed a budget in November, which, once signed by Governor Northam, will prohibit most utilities from disconnecting customers for nonpayment so long as a State of Emergency remains in effect due to COVID-19.
- Notify your House Delegate and State Senator ASAP regarding your electricity disconnection. Click here to send them a message.
- You may also wish to alert the State Corporation Commission (SCC) to your situation using their online complaint form. The SCC is a state agency with regulatory authority over public utilities.